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Video games are considered canon unless they contradict content in some other Forgotten Realms publication.
When the Kalach-Cha and Shandra Jerro came to Pepin Pollo, he dismissed the lady and started painting Shandra's portrait. Once done, he thought it was a masterpiece. If the Kalach-Cha became too interested in the painting, then Elanee became displeased. In any case, if the Kalach-Cha bought the painting, then Shandra would like the Kalach-Cha more.